Using Deskpro
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I'm having trouble with outgoing email
Published: 31.7.2014
030.6.2023 -
How do I send a different auto-reply to new users?
Published: 9.9.2014
016.8.2023 -
What are Deskpro security best practices?
Published: 8.9.2014
017.4.2018 -
How can I use the JIRA integration?
Published: 22.12.2014
016.8.2023 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 22.12.2014
016.8.2023 -
Can I import the tickets and other information from my legacy helpdesk?
Published: 26.1.2015
06.10.2023 -
How do I install the 'Resolve User Hostnames' app
Published: 30.1.2015
014.5.2018 -
I'm having trouble getting embedded videos to work correctly
Published: 9.2.2015
016.8.2023 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: 4.4.2016
016.8.2023 -
How do I embed individual knowledgebase articles in an external app or site?
Published: 4.5.2016
016.8.2023 -
How do I install the chat widget in Shopify?
Published: 22.6.2016
016.8.2023 -
How do I install the chat widget in Drupal?
Published: 22.6.2016
016.8.2023 -
How do I install the chat widget in Joomla?
Published: 22.6.2016
016.8.2023 -
How do I install the chat widget in Magento?
Published: 22.6.2016
016.8.2023 -
How can I manage validation and decryption of S/MIME encoded emails?
Published: 13.3.2017
014.3.2018 -
What do I do if I need a specific feature?
Published: 19.4.2017
01.8.2023 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: 22.2.2018
016.8.2023 -
How long are outgoing emails retained for in cloud accounts?
Published: 9.5.2018
010.2.2022 -
How can I use Zapier with Deskpro?
Published: 5.6.2018
09.1.2024 -
QR Code for Mobile App
Published: 10.12.2018
010.12.2018 -
How can I set different styling for emails across different brands?
Published: 14.2.2019
014.2.2019 -
Why are some automatic Replies added as an internal Note?
Published: 21.3.2019
029.8.2023 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 14.10.2019
029.11.2022 -
Posting updates to Microsoft Teams
Published: 24.11.2023
024.11.2023 -
I'm having trouble with an error: "550 Unable to relay"
Published: 29.5.2014
08.9.2023 -
I'm having trouble with text formatting
Published: 26.6.2014
016.8.2023 -
I'm having trouble with some tickets ending up in random departments
Published: 30.7.2014
09.1.2024 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: 14.8.2014
016.8.2023 -
How do I bill users or record time spent on support?
Published: 2.9.2014
016.8.2023 -
Can I use LDAP to sign in my agents?
Published: 9.9.2014
016.8.2023 -
How can I reply to user tickets by email?
Published: 10.9.2014
013.9.2023 -
Which version of Deskpro am I using?
Published: 27.4.2023
010.5.2023 -
Outbound IP addresses for Deskpro Cloud
Published: 20.6.2023
020.6.2023 -
How does user auto-response flood protection function?
Published: 22.6.2023
022.6.2023 -
Deskpro Performance on Low-Spec Devices
Published: 31.8.2023
031.8.2023 -
How do I automatically separate email that's forwarded into a single inbox?
Published: 13.9.2023
013.9.2023 -
How can I improve email previews for certain mobile email apps?
Published: 29.8.2023
029.8.2023 -
How do I filter users from an authentication source?
Published: 29.8.2023
029.8.2023 -
How does Deskpro determine the sender of an email?
Published: 30.8.2023
030.8.2023 -
I'm having trouble with the Start Chat button
Published: 30.8.2023
030.8.2023 -
Using the Deskpro API browser
Published: 13.9.2023
013.9.2023 -
Why does my helpdesk reject replies to a resolved ticket?
Published: 19.9.2023
019.9.2023 -
Deskpro for IT Teams
Published: 7.12.2018
020.9.2023