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Community
Community
Submit Feature Request
Likes
Title / Author
Status
Comments
Activity
0
Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
23.2.2021
Report
0
5
Bulk Delete Agents
Shawn Morris
4.2.2021
Collecting Feedback
0
24
Dynamic dropdown custom ticket fields
Ahmad Sahrizal
3.2.2021
Collecting Feedback
1
2
The ability to have a second ordering feature
Christian Cantinelli
2.2.2021
Collecting Feedback
0
8
Image auto-resizing and lightbox functionality when creating Publish content
Jason Gillan
2.2.2021
Collecting Feedback
3
5
Different feedback forms for tickets from different departments
masumeh
1.2.2021
Collecting Feedback
0
2
Hyperlinks in "busy" message in chat
Colin Dunn
23.2.2021
Collecting Feedback
0
12
The ability to set admins for specific brands
Monitzer Bernhard / AQIPA
28.1.2021
Collecting Feedback
0
0
Let agents include tasks and comments when printing tickets
Christian Mattart
23.2.2021
Report
0
10
Most used contacts option
Mindaugas
22.1.2021
Collecting Feedback
0
3
Warning / notification to reassign tickets before deleting user
Manoj K Manda
6.5.2021
Collecting Feedback
0
3
The ability to 'enable subject matching' on specified domains only
Ozan Can Gogus | Eclit
15.1.2021
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
chris o'brien
23.2.2021
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
thiago
23.2.2021
Collecting Feedback
0
2
Prevent users from resolving tickets
Tommy Jackson
23.2.2021
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Demi Conde
23.2.2021
Collecting Feedback
0
4
Search by attachment name
Mindaugas
23.2.2021
Collecting Feedback
1
3
How to make Message and Subject field not required
Jackie Macapanpan
23.2.2021
Collecting Feedback
3
7
WHMCS App
Anand Athi
14.12.2020
Collecting Feedback
0
3
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
14.12.2020
Collecting Feedback
0
0
Change search defaults
Azeem Javed
14.12.2020
Collecting Feedback
0
12
recall message
adam johnson
23.2.2021
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
10.12.2020
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen
23.2.2021
Report
0
7
Integrating Deskpro with Google Cloud Search
Joël Messas
23.2.2021
Collecting Feedback
0
5
Custom fields for Guides
Theresa Harbor
1.12.2020
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
1.12.2020
Collecting Feedback
0
1
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
24.11.2020
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
18.11.2020
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
1.3.2021
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
16.11.2020
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
Casper
16.11.2020
In Development
1
9
A permission that allows agents to only see certain CRM usergroups
Jared
6.11.2020
Collecting Feedback
1
7
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
4.11.2020
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
23.2.2021
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
28.10.2020
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
23.2.2021
Collecting Feedback
0
6
Custom Fields for Agent Profile
Stephan Koch
23.2.2021
Collecting Feedback
2
1
Community Topic Filter view - want to see 'All'
Marion Abramo
23.2.2021
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Mindaugas
19.10.2020
Collecting Feedback
0
2
Character validation on the account registration form
Daniel Hefner
15.10.2020
Collecting Feedback
0
5
Mark agent as absent / enter substitution for agent
Thorsten Breuer
23.2.2021
Report
2
1
Customise time options for follow ups
Mark Edwards
13.10.2020
Collecting Feedback
0
3
Improve error messages when failing to view attachments
Christoph Strauss
13.10.2020
Collecting Feedback
0
4
The ability to see sites a user was on before they start a chat
Steve Bailey
9.10.2020
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
9.10.2020
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
8.10.2020
Collecting Feedback
0
6
Ability to resize the subject section column
Juliana
7.10.2020
Collecting Feedback
0
6
Link knowledge base articles into ticket
Ahmad Sahrizal
6.10.2020
Collecting Feedback
0
5
Language detection for voicemail transcripts
David
30.9.2020
Collecting Feedback
1