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Community
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Title / Author
Status
Comments
Activity
4
Retain existing field values when adding other values to a multi select field via a trigger
Scott Cove
11.6.2021
Collecting Feedback
0
3
Import/Export of objects from the admin area, such as triggers and templates.
Scott Cove
17.6.2021
Report
0
3
Option to create page sections with H2 and H3 in Guides
Alexander Lloyd Clemons
8.6.2021
Collecting Feedback
0
5
Chat Escalation
Fusako Iwaya
17.6.2021
Report
0
6
Integration of Jira App with Multiple Jira Instances\ Servers
Tain
26.5.2021
Collecting Feedback
0
4
Call Tickets - Show Local Time, if TZ is different from Agents
Zachery Woods
24.5.2021
Collecting Feedback
0
5
Macro Action Option to Add Snippet as a Note
Brandon Skinner
24.5.2021
Collecting Feedback
0
4
Allow to change the number of day outgoing emails retained
Szabolcs Kelemen
24.5.2021
Collecting Feedback
0
6
Hot comment or warning about user or organization
Douglas Martin
24.5.2021
Collecting Feedback
0
5
More options for assigning missed calls & voicemails
Jeff Hauman
12.5.2021
Collecting Feedback
1
3
Let agents confirm certain urgency levels
Trendfire
24.5.2021
Collecting Feedback
0
2
Have the option to make snippets not case sensitive
Koen
11.5.2021
Collecting Feedback
1
6
Ability to add options for the 'remove' option on a ticket
Koen
11.5.2021
Collecting Feedback
0
6
Attachment previews for agents in Deskpro
Samuel Academe
28.4.2021
Collecting Feedback
0
7
Report for Jira linked tickets
Rubina
26.4.2021
Collecting Feedback
0
4
For the approval email approve/reject link to not require a login from approver
Michael Fliderman
22.4.2021
Collecting Feedback
0
1
Allow a parameter for a report that defaults to the currently logged in agent
Glenn Chubaty
6.5.2021
Report
0
2
Visibility of members of a child organization on organization page
Earene Lee
14.4.2021
Collecting Feedback
0
2
Apply triggers based on number of tickets assigned to an agent
ruyan
13.4.2021
Collecting Feedback
0
2
Voice Overflow Queue
Zachery Woods
6.5.2021
Report
0
5
Date range field
Christine Briegmann
9.4.2021
Collecting Feedback
0
4
Voice Operating Hours
Zachery Woods
6.5.2021
Report
1
3
Remove the 'download as csv' and 'print' buttons on dashboard widgets
Toda Tomoyuki
8.4.2021
Collecting Feedback
0
2
Merge ticket trigger criteria
Marion Abramo
8.4.2021
Collecting Feedback
0
5
Change ticket tab order in the agent view
Obrion Staight
6.4.2021
Collecting Feedback
0
6
For agents to get notifications if their reply has bounced
Zachery Woods
30.3.2021
Collecting Feedback
0
1
Limit agent access to Publish sections on agent side as well as in Helpcenter
Christian Behrens
30.3.2021
Collecting Feedback
0
2
Task Lists or Tags
Brandon Williams
24.5.2021
Report
0
7
To have trigger criteria based on agent online/offline status
Rafie
24.3.2021
Collecting Feedback
0
4
Add a timezone field for Organizations
Earene Lee
16.3.2021
Collecting Feedback
0
8
User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
Mika Ullgren
15.3.2021
Collecting Feedback
1
3
Manager access to child organization tickets
Christian
12.3.2021
Collecting Feedback
0
2
Display merged ticket messages more clearly
Earene Lee
12.3.2021
Collecting Feedback
0
4
Have variable dropdown lists in alphabetical order or ability to choose order
Conor
11.3.2021
Collecting Feedback
0
1
Show last note on ticket hover
Sarah Wood
6.5.2021
Report
0
1
Counting Call Transfers by Agents
Jeff Hauman
10.3.2021
Collecting Feedback
0
10
Clone brands
Evgeniy
8.3.2021
Collecting Feedback
1
20
Message warnings
Lisa Barrett
5.3.2021
Collecting Feedback
0
11
Allow redirects from archived articles to published articles
Natalie Wlock
2.3.2021
Collecting Feedback
0
3
Admins to set ticket filter views globally
Simone Cesana
23.2.2021
Collecting Feedback
0
1
Show Notes seperately from replies on agent UI
Sarah Wood
23.2.2021
Report
0
6
DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Alex McCaffrey
1.3.2021
Report
0
18
Ability to change message order and date view in the helpcenter
Robert Tanka
18.2.2021
Collecting Feedback
1
1
Voice - extra options for Voice queue settings
Jeff Hauman
17.2.2021
Collecting Feedback
0
3
Merge History and Search field in top navigation bar
Michael W.
23.2.2021
Report
0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
OJ Olegario
12.2.2021
Collecting Feedback
0
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
Robert Tanka
12.2.2021
Collecting Feedback
0
4
For agents to get a notification when a new user is registered
Jackie Macapanpan
10.2.2021
Collecting Feedback
0
51
The ability to duplicate department settings/permissions etc
Cristian Gandos
5.2.2021
Collecting Feedback
0
3
Time based triggers for recurring actions
Michael W.
23.2.2021
Report
0