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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
19
Report - Agent by team
Razvan Draghici
22.10.2018
Collecting Feedback
1
9
Integration of Feedback and Youtrack/project management tools.
Nol Gulcher
22.10.2018
Collecting Feedback
0
29
Better management of knowledge base articles across multiple brands
Ed O'Connor-Giles
18.10.2018
Collecting Feedback
2
12
Add "Agent" to Ordered By dropdown menu in Tickets view
Greg Stiffler
17.10.2018
Collecting Feedback
0
26
Ticket Update Trigger
Rafie
17.10.2018
Collecting Feedback
1
17
Highlight code blocks in Articles
Yuriy Andamasov
13.10.2018
Collecting Feedback
0
33
Reports are not available as CSV to external colleagues
Johannes Schilling
9.10.2018
Collecting Feedback
1
15
Import articles from Google Drive/Docs
Yuriy Andamasov
6.10.2018
Collecting Feedback
0
13
Sharing Tickets Across Deskpro Accounts
Yuriy Andamasov
5.10.2018
Collecting Feedback
0
15
Agent permission report
Jaime Valencia
5.10.2018
Collecting Feedback
0
17
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Sicaro Burnett
4.10.2018
Collecting Feedback
0
16
Add Persian characters support.
Mahdi malvandi
3.10.2018
Collecting Feedback
0
20
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Lynn Palumbo
2.10.2018
Collecting Feedback
0
20
Merged tickets should leave the order number of the merged ticket as a comment
Jeremy Cunningham
28.9.2018
Collecting Feedback
1
28
Update JIRA-logo
Mirjam
27.9.2018
Collecting Feedback
0
22
Reusing Attachments within Tickets
Kim STRUELENS
27.9.2018
Collecting Feedback
1
18
Numbered list in snippets
Jeremy Cunningham
26.9.2018
Collecting Feedback
0
17
Add a setting to require users to provide a comment in the satisfaction survey
Ahmad Sahrizal
14.9.2018
Collecting Feedback
0
25
Admin capability to delete agent IM groups
Lauren V
14.9.2018
Collecting Feedback
1
16
Differentiate language availability per brand
Koen Glotzbach
12.9.2018
Collecting Feedback
1
14
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
George Lewis
6.9.2018
Collecting Feedback
0
21
Schedules
Mark Niles
4.9.2018
Collecting Feedback
1
20
Creating a snapshot of system setup and configuration on cloud
James Wanless
29.8.2018
Collecting Feedback
0
17
Task handling improvements
Zsolt Kiss
26.8.2018
Collecting Feedback
0
20
Download attachements in bulk
Zsolt Kiss
26.8.2018
Collecting Feedback
0
15
Permissions checker tool to test what permissions are effective for different agents across different departments
Keith Ritter
21.8.2018
Collecting Feedback
0
12
Possibility to have a drop down list with the opened tabs
Zsolt Kiss
15.8.2018
Collecting Feedback
0
12
Add the ability to un-dock the Agent IM window
Romanita Courson
14.8.2018
Collecting Feedback
0
22
Be able to apply a Macro when adding an Agent Note
Masaki Sugiyama
14.8.2018
Collecting Feedback
0
10
Add "pause" and "reset" options when answering a ticket
NL Hulshof
14.8.2018
Collecting Feedback
0
13
Display Knowledge Base articles articles in widget
Koen Glotzbach
10.8.2018
Collecting Feedback
0
15
Improve the display of drop-down custom fields in the mobile app
Steve, Lam Hang
6.8.2018
Collecting Feedback
0
17
Trigger auto chat if:
Asa
5.8.2018
Collecting Feedback
0
17
Allow agents to filter all the nested custom field options in the top-level select box
Tyler Gelzaines
3.8.2018
Collecting Feedback
0
20
Read-only custom fields
Gerard Krol
3.8.2018
Collecting Feedback
1
17
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Christoph Strauss
3.8.2018
Collecting Feedback
0
12
A setting that prohibits multiple display of tickets
Masaki Sugiyama
1.8.2018
Collecting Feedback
1
11
Add more filters to Agent Hours
Steve, Lam Hang
1.8.2018
Collecting Feedback
0
15
is confirmed = uservalidated
Thomas Menamparampan
31.7.2018
Collecting Feedback
0
20
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Hasan Hüseyin Gençer
25.7.2018
Collecting Feedback
1
25
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Steve, Lam Hang
25.7.2018
Collecting Feedback
0
17
Add ability to be able to quickly import Organization data by csv
Romanita Courson
23.7.2018
Collecting Feedback
0
6
add 'organization changed' criteria to ticket triggers
Thomas Dakan
23.7.2018
Collecting Feedback
0
15
Add ability to create internal/hidden departments
Koen Glotzbach
20.7.2018
Collecting Feedback
1
27
Two Factor Authentication (DUO)
Tom Schoen
17.7.2018
Collecting Feedback
1
36
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Roberto Rodriguez
17.7.2018
Collecting Feedback
0
20
Follow Ups - Be able to set Urgency
VDC Support
16.7.2018
Collecting Feedback
0
19
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Samuel Waser
16.7.2018
Collecting Feedback
0
14
Downloading documents
Kieron Hill
13.7.2018
Collecting Feedback
0
8
Getting notification if somebody add a comment to one of the tasks I'm concerned in
Zsolt Kiss
7.7.2018
Collecting Feedback
1