Allow agents to filter all the nested custom field options in the top-level select box - Community / Feature Request - Deskpro Support

Allow agents to filter all the nested custom field options in the top-level select box Collecting Feedback

Tyler Gelzaines

When we have a custom field option with one nested sub-option, both options appear in the same select box in the agent interface, so our agents can type to search for either selection:

When we add a 3rd nesting level, the options are moved into their own select boxes and we aren't able to quickly filter the results in the top level box. We have to go through and manually select each option.

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New Feature Request

Author: Tyler Gelzaines
Last update: 17.11.2023
Category: Tickets

Allow agents to filter all the nested custom field options in the top-level select box - Community / Feature Request - Deskpro Support

Allow agents to filter all the nested custom field options in the top-level select box Collecting Feedback

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