News / Product / Product (Agent)

nov. 27 2023

Streamline your support with Ticket Templates

More Streamlined Snippet and Macro Navigation

Translations for Guides, News Posts, and Files in Deskpro's Help Center!

We've made it easier to find tickets from specific Users or Organizations

Summarize complex ticket threads with Ticket Summary

Try out the powerful new HTML editor for Knowledgebase Articles

Refer a friend, earn a $250 gift card - in 3 simple steps

Group and access Queues with more flexibility

Seamlessly move between Deskpro instances with Workspaces

Benefit from improved navigation between our search features

Effortlessly organize tickets based on channel

Streamline workflows with an improved Ticket Actions menu

Improved the visibility of User and CC fields

Get even better visibility on tickets

We have simplified creating user profiles

You can now minimize and expand the ticket reply box

Apply quick actions without even opening a ticket

Redirect messages to your different brands

We have improved the UI Status and Urgency on Tickets

Apply Time and Billing Charges using Email Action Codes

Export multiple pages of tickets as a CSV

Snippet variables now support more custom fields

Improved Global Search Capabilities

Toggle the display order of ticket messages

Lara Proud

0

Product (Agent)

News / Product / Product (Agent) - Deskpro Support

Product (Agent)

Streamline your support with Ticket Templates

More Streamlined Snippet and Macro Navigation

Translations for Guides, News Posts, and Files in Deskpro's Help Center!

We've made it easier to find tickets from specific Users or Organizations

Summarize complex ticket threads with Ticket Summary

Try out the powerful new HTML editor for Knowledgebase Articles

Refer a friend, earn a $250 gift card - in 3 simple steps

Group and access Queues with more flexibility

Seamlessly move between Deskpro instances with Workspaces

Benefit from improved navigation between our search features

Effortlessly organize tickets based on channel

Streamline workflows with an improved Ticket Actions menu

Improved the visibility of User and CC fields

Get even better visibility on tickets

We have simplified creating user profiles

You can now minimize and expand the ticket reply box

Apply quick actions without even opening a ticket

Redirect messages to your different brands

We have improved the UI Status and Urgency on Tickets

Apply Time and Billing Charges using Email Action Codes

Export multiple pages of tickets as a CSV

Snippet variables now support more custom fields

Improved Global Search Capabilities

Toggle the display order of ticket messages

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