Is it possible to have the ticket reply and last received ticket at the top of the page rather than having to scroll down to a very small ticket reply box at the bottom? It is painful having to scroll down what is often a very long ticket and then type a response in a window that is only 200px in height. This would then be inline with most modern mail clients such as Gmail.
Reverse order of ticket reply section - Community / Feature Request - Deskpro Support
Reverse order of ticket reply section In Development
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Comments (10)
I think it should be user definable.
The repl box is quite small.
If the previous messages could be on an auto hide it may be better to give more room.
This would reflect how email threads are organized. Users don't scroll to the bottom in an email to see the latest email reply, so it could be more intuitive to have the same sorting logic in the ticket view.
Would also be great to have this option for the agent view, but I think end user view is most important. Please see the attached image as an illustration.