Search Labels - Deskpro Support
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Full Message View Permanent
On our tickets, there is an option for "view full quoted message" (displayed with 3 horizontal dots)...
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Hover pop-up for ticket subject line
One of our clients told us that the Ticket Subject field in the Help Centre Ticket list is too small...
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Sort by subject
The ability to sort tickets by subject
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Ability to reference an external ticket responses email subject through a variable
At the moment, there is no way to reference an external emails subject response to a ticket, to be a...
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Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user d...
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A setting that prohibits multiple display of tickets
When you select a ticket on the screen, you can display multiple tickets in tab form. However, if mu...
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Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
We'd like to be able to insert the link to the KB article with the article title as the text and the...
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Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
We'd like to administratively adjust agent preferences--present and future--so that they will have t...
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Add a setting to require users to provide a comment in the satisfaction survey
We want to customize the satisfaction survey so that if a user/customer gives negative feedback (unh...
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Ticket Print Out
Is it possible to change the formatting and content of the ticket printout when you print or downloa...
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Better naming of embedded images
When a ticket is created throught he email gateway and the email's body contains embedded images, th...
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Start Ticket in Agent Interface via URL
Our agents frequently need to start Deskpro tickets while working in our in-house customer support a...
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Download ticket as PDF without agent notes
It is currently possible to download an entire ticket as PDF. I find this very useful in some situat...
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Hiding the Ticket language field
It would be nice to be able to hide the ticket language field using the department layout settings, ...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Emphasize Ticket Categories/Types
Currently tickets categories are just an optional field. We have had good experiences with Issue Typ...
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Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...
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Column Resizing (Agent)
I would request that we have the ability to either set the size or dynamically resize the columns in...
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Show Deskpro ticket status in JIRA
If possible, the status of the linked Deskpro ticket should be displayed in JIRA, just like other li...
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Ability to find DeskPro tickets with linked JIRA issues
With the JIRA integration I can link tickets, but there is no way to see in the list pane which tick...
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Filtering/sorting for organization/user tickets lists
It would be helpful to know what the default sorting for an organizations tickets are. It doesn't se...
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Option to move add time controls on Tickets to top of section
On a ticket with a lot of time added / tracked, the number of entries can move the controls to start...