Reporting for ignored calls on Voice Round Robin - Community / Feature Request - Deskpro Support

Reporting for ignored calls on Voice Round Robin Collecting Feedback

Brandon Skinner

Currently it’s possible to pull data on missed calls but it isn’t possible to view when agents ignore notifications from the round robin routing method and let the call skip to the next agent.

This would obviously be helpful for measuring agent proactivity.

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Reģistrēties

New Feature Request

Autors: Brandon Skinner
Last update: 2023. gada 19. okt.

Reporting for ignored calls on Voice Round Robin - Community / Feature Request - Deskpro Support

Reporting for ignored calls on Voice Round Robin Collecting Feedback

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