Use case: send 'reminder' emails to a user about their open ticket after a certain 'awaiting user' time has passed, asking them to review the ticket and close it if no further action is needed. Current Feature: I am able create such an Escalation Trigger, using the "Send an email to the user" trigger action, but the email is being sent to *all* users on the ticket (CC'd) and not just to the main owner (the person on the TO) New Feature: add a new "Action" called "Send an email to ticket main recipient only" which will do the exact same thing but only send the email to the main ticket owner (the one currently on the TO)
Latviešu valoda
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Cрпски
Dansk
Deutsch
Eesti keel
English
English (UK)
Español
Français
Gaelic
Hrvatski
Íslenska
Italiano
Lietuvių kalba
Magyar
Malti
Nederlands
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Svenska
Tiếng Việt
Türkçe
Ελληνικά
македонски
الإنجليزية
فارسی
日本語
英语（美国）
영어
Add a comment
Please log in or register to submit a comment.