Ability to display a special note in a ticket - Community / Feature Request - Deskpro Support

Ability to display a special note in a ticket Collecting Feedback

Eric VanTol

We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or organization. This way, special information about the ticket, user, or organization can always be seen by agents viewing a ticket.

Comments (2)

Andrew Cavill

5 years ago

Agree it would be really useful to be able to "pin" a ticket so it stays at the top. A flag on each message/note in the ticket history that provides a custom colouring of the background of the message would also be useful, so that pertinent messages can be highlighted.

Andrew Cavill

3 days ago

Realise my comment was a bit misleading there. I meant to say "...would be really useful to "pin" a message in a ticket so it stays at the top....." hopefully that was apparent from the context.

Often agent notes/important details get buried in the message history, which makes it really hard for other agents to pick up a ticket and know the most important info.

We added a "pinned notes" field so that appears in the ticket header, but obviously that has some formatting limitations etc.

Add a comment

Please log in or register to submit a comment.

New Feature Request

Autors: Eric VanTol
Creation date: Sep 16, 2016
Last update: Dec 4, 2023
Publish date: Sep 16, 2016
Category: Tickets

Ability to display a special note in a ticket - Community / Feature Request - Deskpro Support

Ability to display a special note in a ticket Collecting Feedback

Comments (2)

Add a comment

Marķējumi