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Bug Report Design Feedback
Iesniegt Feature Request
Bug Report Design Feedback
Kopiena
Kopiena
Iesniegt Feature Request
Bug Report Design Feedback
Patīk
Nosaukums / autors
Statuss
Comments
Aktivitāte
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
2015. gada 3. aug.
Collecting Feedback
0
67
Group Custom Reports
David Jones
2015. gada 17. jūl.
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
2015. gada 15. jūl.
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
2015. gada 10. jūl.
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
2015. gada 6. jūl.
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
Andreas
2015. gada 6. jūl.
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
2015. gada 30. jūn.
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
2015. gada 29. jūn.
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
2015. gada 18. jūn.
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
2015. gada 16. jūn.
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
2015. gada 9. jūn.
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
2015. gada 9. jūn.
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
2015. gada 9. jūn.
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
2015. gada 9. jūn.
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
2015. gada 9. jūn.
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
2015. gada 5. jūn.
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
2015. gada 3. jūn.
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
2015. gada 3. jūn.
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
2015. gada 1. jūn.
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
2015. gada 1. jūn.
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
2015. gada 29. maijs
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
2015. gada 21. maijs
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
2015. gada 19. maijs
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
2015. gada 19. maijs
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
2015. gada 18. maijs
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
2015. gada 8. apr.
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
2015. gada 2. apr.
Collecting Feedback
2
59
Department separation
Clint Broadhead
2015. gada 25. marts
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
2015. gada 16. marts
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
2015. gada 10. marts
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
2015. gada 10. marts
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
2015. gada 9. marts
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
2015. gada 9. marts
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
2015. gada 4. marts
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
2015. gada 28. febr.
Collecting Feedback
1
140
System wide holiday & working hours definition
Ralph
2015. gada 23. febr.
Collecting Feedback
3
56
Mailchimp Integration
Codrin Mitin
2015. gada 25. janv.
Under Review
0
60
Allow for “Internal Only Tickets”
Anonymous
2015. gada 15. janv.
Collecting Feedback
3
81
Create an OR function for custom filters
Anonymous
2015. gada 15. janv.
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Anonymous
2015. gada 15. janv.
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
2015. gada 12. janv.
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
2014. gada 26. dec.
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
2014. gada 18. dec.
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
2014. gada 17. dec.
Collecting Feedback
0
45
Department ticket bubble color
Kenneth
2014. gada 13. nov.
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
2014. gada 6. nov.
Planning
3
37
Better management of the categories
Geraldine Menard
2014. gada 5. nov.
Collecting Feedback
2
58
Admin able to sign agents out of chat
Lu Parente
2014. gada 31. okt.
Under Review
1
36
Insert KB article link/content into a new ticket
Lu Parente
2014. gada 31. okt.
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Timo Heil
2014. gada 29. okt.
Collecting Feedback
0