Search Labels - Deskpro Support
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Can I show the Satisfaction survey only for tickets in a certain department?
You can do this by editing some email and portal templates so that the survey link is only shown for...
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I don't want to show the author for Knowledgebase articles
Question: How do I remove the author attribution for Knowledgebase articles on the portal? I don't ...
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How do I change the number of news posts shown on the portal home page?
Question: I want to increase the number of news posts shown on the section of the portal home page h...
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How do I hide the 'contact us' tab on the front portal page?
We get a lot of portal modification questions, and this one is a very simple modification that we ar...
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How do I remove chat from my portal while still offering chat on a different site?
Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...
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Can I show details for the most recent edit to a Knowledgebase article? (Old)
Question: By default, when you're viewing a Knowledgebase article on the user portal, Deskpro sho...
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How do I add a custom favicon to the portal?
The favicon is the small icon displayed at the top of browser tabs and next to bookmarks. By def...
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Change the name of the Contact Us tab
Question: Is it possible to customize the text for the name of the portal tab where users submit tic...
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Include custom HTML files or execute custom PHP files in templates
These options increase the power of the template system. To use these options you need to enable a ...
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Change welcome message based on usergroup
The welcome message template in Admin > User Interface > Portal Editor is a full template where you ...
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I'm having trouble with some of our portal missing
By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...
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How do I remove links to Deskpro from email notifications?
By default, if you have the Deskpro Portal enabled, user email notifications include links to allow ...
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Why aren't Community Channels showing up on my portal?
Question On the user portal, the Community section is showing up, but no channels are available to s...
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How can I run an email-only helpdesk?
Question: I'd like to have my users interact with the helpdesk by email only, with no use of the por...
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Ability to change message order and date view in the helpcenter
Would like it to be an option for the user to change the message order-ie. to be able to choose whet...
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Stop logged in users from being able to edit their name in the ticket submission form
We would like to prevent logged in users from being able to edit their name in the ticket form. The ...
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New user interface - bug & request
Give an option to let the user choose if they want to display the answer box and the newest message ...
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Hide parent department from users
If a ticket is in a Child department then you can see both the Parent and the Child department when ...
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Ability for organization managers to view and manage users linked to the organization on the portal
Currently you can use the 'Organization Manager' role to manage tickets linked to an organization. ...
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Improve Ticket Deflection
Expand Ticket Deflection to include Guides as well as Knowledgebase articles.
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Ability for customers to view ticket 'Status' in the user portal
We would like our customers to have an option to view 'Status' in their portal. We have 3 sub-status...
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Better visibility of absolute dates/times for tickets on user portal
On the user portal the date when a message was received is displayed, but in relative time (e.g. x h...
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When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
Our customers would prefer to be able to see all ticket messages on one page when viewing their tick...
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Username Login for Users
On the portal page, it requires an email and password, but on the agent portal, it can be a username...
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...
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Make it easier to find portal templates that have been edited in the new template editor
In the old template editor you could locate all the templates you'd edited by searching '*' as this ...
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Make display fields translatable
Currently it's not possible to translate display fields. This would eb a really useful feature for ...
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Allow setting the main font family
Add a font family setting to replace the default font in the theme, rather than just the Sans Serif ...
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Ability to resize the subject section column
Currently it only displays the first 20 or so characters. I have to click the ticket to identify wha...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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Auto-save satisfaction ratings on the portal page
I'd like there to be a way to auto validate and save the value of the satisfaction survey that the ...
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Display user password rules on the Registration form before users try saving an invalid password
I entered some custom rules for the users passwords. It would be nice if those rules show before try...
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Submit Feedback via web portal
I want to ask about feedback that the user gives through the web portal.From what I know that user c...
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Make Adding a CC Easier for User
I am wondering if it is possible for the CC field on the user portal to auto populate with a list of...
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Show Sub-Status on Portal
We have added a sub-status and now want that status to show to the customer. This is not currently p...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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Print a ticket history on User Portal
Ability for a User to print a well paginated history of a selected ticket
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Interactive Troubleshooting Trees for the Portal
I would like to be able to create something like an interactive troubleshooting tree within DeskPro....
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Remove required fields
It would be helpful if you could remove built in required fields from the contact form. We use a nu...