Community - Deskpro Support

Pavadinimas

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Veikla

Community: attaching multiple files does not work as expected

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Layout bug: File categories without files

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Date updated shown incorrectly for a new File

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Queue FQL does not show a result

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Limit on total number of tickets returned from API

Collecting Feedback 3mos Report

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Problem with multiple browers tabs when using Agent SAML SSO

Collecting Feedback 3mos Report

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Ticket list not updated when checking/unchecking Pending checkbox

Collecting Feedback 3mos Report

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when merging company records, time logs are not merged

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Which version is the official API?

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Printing Issue with Guides

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Export as CSV button does not work in Dashboard Reports

Report 1h Collecting Feedback

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loading screen

Report 1h Under Review

2

New DeskPro Support UI / UX is really bad

Report 3mos Collecting Feedback

8

In Ticket's, in Awaiting Agent, Unassigned never shows a count of Unassigned tickets

Report 3mos Collecting Feedback

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Macro's for auto replies completely lack formating

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Auto-Fill causes mistake when creating users and organizations

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Create ticket with Note

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Attached files to a ticket can’t opened in Apple Mail and IOS mail

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Subscriptions of Deleted agents for the publish section

Report 3mos Collecting Feedback

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Lost focus of a tab after refresh the site

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Deleted agents still present inmobile app

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AD Sync returns incorrect account

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New "Pending" status not included in the Follow up action "change status"

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2

Login as user works only to for primary brand

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DKIM signing not works

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Impossible to highlight code blocks in knowledge base

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Branding - Default departments

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Agent Team missing teams and not in order in mobile app

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Pressing <Enter> when "Paste or type a link" in Message of Contact form submits unjustified

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Flagged list does not honor grouping or fields

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Feedback request sent even if it was collected on close

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Less than (<) sign in snippets

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No obvious way for non-admins to refresh Jira project list

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List of recipients linked ticket vs forwarding

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Error Log Cannot Be Cleared from Admin Interface

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Unable to send ticket when dragging and dropping an attachment from within another ticket

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1

Flag is seen by all agents

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The operation "billing-charges" is not available in the v2 API

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v1 API return type mismatch

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Content of archive is not shown properly

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Toggle All does not work as expected in Department adding for agents

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Show full name of items in the side panel on mouseover

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New Tasks Notification shown, even though task has been completed

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Department Avatars are inconsistent across the helpdesk

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Email Templates - Layout - table break

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Users with spaces in last name not displayed properly on User Portal

Planning Under Review

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Text in KB articles loses custom coloring when making format changes

Planning Under Review

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Renaming of downloaded files

Planning Collecting Feedback

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It is possible to remove a follow when mandatory fields are still unset and it confuses the interface

Planning Under Review

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Only the pictures of members of a chat department should be used on the proactive chat box

Planning Under Review

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