뉴스 / Product - Deskpro Support

7월 19 2020

Control whether Pending status is counted in SLAs and Ticket Waiting times

Grace Howlett

Product

7월 19 2020

Report on user waiting time and first reply time within working hours

Grace Howlett

Product

7월 19 2020

We've launched the new Help Center theme

Grace Howlett

Product

7월 19 2020

New Email Templates

Emily Booth

Product

11월 25 2019

Approvals

Emily Booth

Product

9월 2 2019

Feedback area changing to Community

Colin Dunn

Product

9월 2 2019

Automatically create tasks with relative due dates

Colin Dunn

Product

9월 2 2019

Addition of TLS 1.1 and 1.2 support for email connections

Colin Dunn

Product

9월 2 2019

CC'd users are now listed in each email message

Colin Dunn

Product

6월 27 2019

Forward and create new linked ticket

Colin Dunn

Product

6월 27 2019

Improved Agent Permissions delineate access to Notes and Messages

Colin Dunn

Product

6월 27 2019

Set an automatic review/expiry date for article content

Colin Dunn

Product

5월 15 2019

Custom Fields for Downloads

Colin Dunn

Product

5월 15 2019

Office365 simple email adaptor over EWS

Colin Dunn

Product

4월 15 2019

Re-Open Tickets Time Limit

Emily Booth

Product

3월 12 2019

Sub-Statuses

Christopher Nadeau

Product

3월 12 2019

Pending Status

Emily Booth

Product

1월 21 2019

Custom Fields for Knowledgebase Article

Emily Booth

Product

1월 9 2019

Chat Queues

Grace Howlett

Product

1월 9 2019

Add Brands to Feedback

Emily Booth

Product

1월 9 2019

Language sync

Emily Booth

Product

1월 9 2019

Brand Slugs

Emily Booth

Product

5월 21 2018

Multibrand Update

Benedict Sycamore

Product

5월 21 2018

DPQL v2

Benedict Sycamore

Product

5월 21 2018

New Reports

Christopher Nadeau

Product

3월 19 2018

Introducing: New Knowledgebase Content Editor

Benedict Sycamore

Product

3월 19 2018

Introducing: Linking Tickets to Feedback

Benedict Sycamore

Product

2월 14 2018

Introducing: Helpdesk Data Importer

Benedict Sycamore

Product

11월 27 2017

Chat Round Robins

Colin Dunn

Product

11월 14 2017

Introducing Follow Ups

Benedict Sycamore

Product

10월 23 2017

Introducing Deskpro Guides

Benedict Sycamore

Product

9월 11 2017

‘On hold’ Escalation Event Added

Benedict Sycamore

Product

7월 5 2017

Full Ticket Forwarding

Colin Dunn

Product

7월 5 2017

New Snippets Interface

Colin Dunn

Product

7월 5 2017

Permissions for Tasks and Macros

Colin Dunn

Product

5월 30 2017

New Chat Widget colors available

Zara Marchesi

Product

5월 30 2017

Trello Helpdesk Integration with Deskpro

Zara Marchesi

Product

3월 13 2017

Ability to filter the reports dashboard by team (5.5)

Lauren Cumming

Product

3월 13 2017

Extract Zip (gzip/tar) files and download specific files only (5.5)

Lauren Cumming

Product

3월 13 2017

Added Hijri calendar (Arabic) for custom date fields (5.5)

Lauren Cumming

Product

3월 13 2017

Option to disable CSP headers (5.5)

Lauren Cumming

Product

3월 13 2017

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Lauren Cumming

Product

3월 13 2017

Reject mail based on DKIM/SPF headers (5.4)

Lauren Cumming

Product

3월 13 2017

Zapier Helpdesk Integration with Deskpro

Lauren Cumming

Product

3월 13 2017

Setting to disable email preview text (5.2)

Lauren Cumming

Product

3월 13 2017

Extension of Authentication Options (5.2)

Lauren Cumming

Product

3월 13 2017

Extension of Audit Logs (5.2)

Lauren Cumming

Product

3월 13 2017

Reporting Hierarchy (5.1)

Lauren Cumming

Product

1월 17 2017

New Feature: Click-to-edit fields on tickets

Lauren Cumming

Product

1월 17 2017

New Feature: Custom Fields as Rules in Layouts

Lauren Cumming

Product

뉴스 / Product - Deskpro Support

Product

Control whether Pending status is counted in SLAs and Ticket Waiting times

Report on user waiting time and first reply time within working hours

We've launched the new Help Center theme

New Email Templates

Approvals

Feedback area changing to Community

Automatically create tasks with relative due dates

Addition of TLS 1.1 and 1.2 support for email connections

CC'd users are now listed in each email message

Forward and create new linked ticket

Improved Agent Permissions delineate access to Notes and Messages

Set an automatic review/expiry date for article content

Custom Fields for Downloads

Office365 simple email adaptor over EWS

Re-Open Tickets Time Limit

Sub-Statuses

Pending Status

Custom Fields for Knowledgebase Article

Chat Queues

Add Brands to Feedback

Language sync

Brand Slugs

Multibrand Update

DPQL v2

New Reports

Introducing: New Knowledgebase Content Editor

Introducing: Linking Tickets to Feedback

Introducing: Helpdesk Data Importer

Chat Round Robins

Introducing Follow Ups

Introducing Deskpro Guides

‘On hold’ Escalation Event Added

Full Ticket Forwarding

New Snippets Interface

Permissions for Tasks and Macros

New Chat Widget colors available

Trello Helpdesk Integration with Deskpro

Ability to filter the reports dashboard by team (5.5)

Extract Zip (gzip/tar) files and download specific files only (5.5)

Added Hijri calendar (Arabic) for custom date fields (5.5)

Option to disable CSP headers (5.5)

Ability to disable certificate validation for SMTP outgoing email settings (5.5)

Reject mail based on DKIM/SPF headers (5.4)

Zapier Helpdesk Integration with Deskpro

Setting to disable email preview text (5.2)

Extension of Authentication Options (5.2)

Extension of Audit Logs (5.2)

Reporting Hierarchy (5.1)

New Feature: Click-to-edit fields on tickets

New Feature: Custom Fields as Rules in Layouts

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