Ability to connect your Twitter account to Deskpro as another channel, and reply to private messages/posts from your users.
What about now? Any closer to more specific ETA on twitter and facebook integration - we are currently using deskpro and we would really like to use this part of it aswell. Thank you!
Hello Ben, We do not have a speciifc ETA at the moment, there are a lot of things to consider while building this to ensure it is made reliably, and not over complicated. We are looking at this implementation, and it is something we will be adding to the helpdesk.
You can sign up to receive information on our Beta by following the link: https://deskpro.com/product/social