I would like to have the option of creating workflows and labels, and being able to set who can see them in a ticket. I have created some that will cause a ticket update trigger to kick off for certain instances, and I wouldn't want just anyone to change the workflow or set a label, and have that instance kick off.<br />
When creating a workflow or label, I would like the options of:
Only Me
Everyone
Agent Team
Thanks.
Gerry
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