I'd like to report a new feature request. Google uses Snooze instead of on hold.
If I set a ticket on hold and want to bring it back, it seems I must either wait for a response from the user or create a follow-up which is an additional step.
Below is a feature I would like to see.
댓글 등록
댓글을 작성하려면 로그인하거나 등록하셔야 합니다.