주 콘텐츠로 건너뛰기

First Message Variable - 피드백 / Feature Request - Deskpro Support

31
We would like the have a variable that prints the first message of a ticket.<br />


For us such variable would be useful to include in an email template that (in some cases) gets sent to our client, when the ticket is resolved. That way, our client has the original request for context when we inform them we've resolved a specific issue.



To quote another user, this would be a great addition to " and which include the last message only, and the which includes the complete history with all messages", as well as the 'Last User Message Variable' proposed by the other user.

댓글 등록

댓글을 작성하려면 로그인하거나 등록하셔야 합니다.

비밀번호를 잊으셨나요?