Ability to open a chat with an agent-side - 피드백 / Feature Request - Deskpro Support

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Ability to open a chat with an agent-side Planning

alex

You will realize the possibility of opening a chat agent. For example: If the user is currently logged into the service support, the Agent has the ability to open a chat from the circulation of the user. Mark: Not only from the user's card, and of his ticket Thus, we can significantly increase the speed of resolution of the issue.

Comments (1)

Tommy Jackson

10 년 전

Agree. Currently we open notepad on the user's desktop and communicate with that. We don't think we want the user initiating a chat, but would like the agent to be able to.

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New Feature Request

Author: alex
생성 날짜: Jul 16, 2012
Category: Chat

Ability to open a chat with an agent-side - 피드백 / Feature Request - Deskpro Support

Ability to open a chat with an agent-side Planning

Comments (1)

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