Ability to open a chat with an agent-side - 피드백 / Feature Request - Deskpro Support

104

Ability to open a chat with an agent-side Planning

alex

You will realize the possibility of opening a chat agent. For example: If the user is currently logged into the service support, the Agent has the ability to open a chat from the circulation of the user. Mark: Not only from the user's card, and of his ticket Thus, we can significantly increase the speed of resolution of the issue.

Tommy Jackson

12 년 전

Agree. Currently we open notepad on the user's desktop and communicate with that. We don't think we want the user initiating a chat, but would like the agent to be able to.

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New Feature Request

저자: alex
최종 수정일: 2023. 11. 17.
Category: Chat

Ability to open a chat with an agent-side - 피드백 / Feature Request - Deskpro Support

Ability to open a chat with an agent-side Planning

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