In some geographies and organizations, date formats can appear differently to others. If you'd like to alter the format of the date in the reports you create, simply use the following clause to produce desired results:

SELECT DATE_FORMAT(tickets.date_created, '%Y-%m-%d') AS 'Date created'

For example, the following query:

SELECT DATE_FORMAT(tickets.date_created, '%Y-%m-%d') AS 'Date created', ticket_messages.date_created

Will create the following result, where the month value is displayed prior to the day value:

For more information, please refer to our guide on making reports.