Passa al contenuto principale

Streamline your support with Ticket Templates - Novità / Product / Product (Agent) - Deskpro Support

nov 27 2023

Streamline your support with Ticket Templates

Elenco degli autori

We're excited to announce our new helpdesk feature, Ticket Templates, designed to streamline your support team's workflow, saving time on creating tickets and allowing more time for resolving customer issues.

TT2.png

With Ticket Templates, agents can create tickets in just two clicks using pre-designed templates. Eliminating many steps involved in manual ticket creation allows your team to focus on resolving customer issues.

TT1.png

When agents apply templates, they are given a step-by-step menu for quick and precise information input.

Helpdesk Admins have the freedom to configure unlimited templates that cover all your core processes. Fields that can be pre-defined include:

  • Brand

  • Department

  • Status

  • User

  • Language

  • Labels

  • Custom Fields

  • Assignment

  • And more

Admins can also pre-define the ticket message and subject that can be personalized through variables, giving your agents tools for scale without sacrificing the human element of your support.

TT3.png

For more information on how to get started with Ticket Templates, please refer to our Admin Guide. For tips on using them as an Agent, check our Ticket Templates Guide.

Utile Inutile

1 su 1 persone hanno trovato utile questa pagina

Aggiungi un commento

Accedi o registrati per inviare un commento.

Hai dimenticato la password?