When using Deskpro’s AI features, requests will be made between Deskpro and your AI provider (in this case OpenAI).
Usage costs will be automatically billed from the credit that you have added to your connected OpenAI account, this provides a fairer way to pay only for the AI features that you use. The exact cost to use each feature will depend on several factors including the input and output tokens required when making the request and is subject to OpenAI's pricing.
Cost Depends on the Model You Choose
OpenAI charges per token (roughly ¾ of a word) for the text sent to the model and the text it writes back. Each model has its own price, and the most expensive model costs about 100 times as much as the cheapest. You choose the model when you set up your OpenAI connection in Admin > AI > AI Setup & Logs.
|
Price band |
Models |
|---|---|
|
Budget |
gpt-5-nano, gpt-4.1-nano, gpt-4o-mini, gpt-5.4-nano |
|
Standard |
gpt-5-mini, gpt-4.1-mini, gpt-5.4-mini |
|
Advanced |
gpt-5, gpt-5.1, gpt-4.1, gpt-4o |
|
Top |
gpt-5.5 |
Approximate Cost per Feature
The table below is designed to provide examples of typical usage costs per AI feature that is enabled.
Exact costs may vary depending on the length of messages, the number of messages on a ticket, and input and output tokens and are subject to changes in token usage pricing from OpenAI.
A single use costs a fraction of these amounts: divide by 1000. For example, one summary of a 50-message ticket costs about $0.003 on gpt-4o-mini, $0.024 on gpt-5 and $0.09 on gpt-5.5.
|
AI Feature |
Assumptions |
Budget (per 1000) |
Standard (per 1000) |
Advanced (per 1000) |
Top (per 1000) |
|---|---|---|---|---|---|
|
Expand Reply/ Enhance Reply |
Using an agent-drafted reply of approx. 150 words |
$0.10–0.40 |
$0.60–1.50 |
$3.00–3.75 |
$10 |
|
Draft Reply |
Using a ticket plus one knowledge base article |
$0.20–0.70 |
$1.00–2.60 |
$5.00–7.50 |
$17.50 |
|
Summarize Ticket |
Using a ticket thread consisting of approx. 50 messages (250 words each). |
$1.00–3.70 |
$4.80–14 |
$24–45 |
$93 |
|
Intent Detection |
Intent detection enabled matching ticket messages (250 words) against two intent sets. Each extra intent set adds to the cost. |
$0.10–0.30 |
$0.30–1.00 |
$1.80–3.20 |
$6.70 |
|
Sentiment Analysis |
250 words per incoming ticket message |
$0.03–0.10 |
$0.15–0.40 |
$0.70–1.35 |
$2.80 |
Monitoring Usage in Deskpro
You can keep track of all the requests being made by AI features in Deskpro by navigating to Admin > AI > AI Setup & Logs > AI Logs. Access to AI-powered agent productivity features can be limited per feature using specific Agent permissions or via permission groups.
Setting Limits in OpenAI
You can set monthly billing limits within OpenAI to restrict the maximum amount of credit used per month and configure notifications once a lower limit has been reached here.