Yes, you can CC someone on a ticket. When composing a reply, you'll find various options available, including the CC option.
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By selecting CC, a line will be added to the top of the reply box, allowing you to easily add the recipients you want to include in the CC list.
![mceclip0.png?access_token=rypwu7-vvkvhpcgvg-26dbaf4b42ac7294f166ec558c41e804c354d226](/file.php/31025481NBSYXQJAQYSJNDR0/mceclip0.png?access_token=rypwu7-vvkvhpcgvg-26dbaf4b42ac7294f166ec558c41e804c354d226)
If you CC an Agent in on your email reply, the Agent will be added to the Ticket as a follower (provided you have the correct permission to do that).
If you CC a User in on your email reply, the User will be added to the Ticket CC Field.
If a User CCs another User, they will be added to the CC field (depending on helpdesk settings).
If a User CCs an Agent, by default, they will not be added as a follower to the Ticket, although your Admins can enable that.
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