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Prevent urgency changes by agents - Community / Feature Request - Deskpro Support

New Feature Request
Prevent urgency chan... Comunità
14

Prevent urgency changes by agents Collecting Feedback

Is there a way to prevent Agents from modifying the Urgency field and have it act as only read-only. 

Commenti (2)

Humberto Pomales
We need this too.
Christian
Agreed, only the system should be setting the Urgency based on a time criteria

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Hai dimenticato la password?
New Feature Request
Prevent urgency chan... Comunità

Tag

Urgency
Autore
Humberto Pomales
Creation date
28 ott 2019
Last update
17 nov 2023
Publish date
28 ott 2019
Category
Functionality