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Let agent choose default response status - Community / Feature Request - Deskpro Support

New Feature Request

1

Let agent choose default response status Collecting Feedback

Gary Ramos

The ability to set the default action in preferences when replying to a ticket to be “Send Reply as Awaiting Agent” , "Awaiting User" etc.

Ie. for each agent to be able to choose what they want the default to be when they respond to a ticket

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New Feature Request

Autore: Gary Ramos
Creation date: 8 ott 2020
Last update: 17 nov 2023
Publish date: 8 ott 2020
Category: Tickets