Insert name of Performing Agent with Variables - Community / Feature Request - Deskpro Support

Insert name of Performing Agent with Variables Collecting Feedback

Thomas Goulet

It would be good to have a twig variable option to insert the name of the agent performing the action, rather than the name of the agent assigned to a ticket. An example of where this would be useful is if you wanted to insert a snippet with the performing agent's name, even if that agent is not the one assigned to the ticket.

Commento (1)

Matthew Wray

5 anni fa

Hi Thomas, There is a variable for this but it isn't available in snippets. You can use it in email templates though so hopefully that is of some use to you? {{ action_performer.display_name }}

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New Feature Request

Autore: Thomas Goulet
Last update: 20 giu 2019
Category: Functionality

Insert name of Performing Agent with Variables - Community / Feature Request - Deskpro Support

Insert name of Performing Agent with Variables Collecting Feedback

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