In Departments then Layouts, you can make fields display optionally depending on the default fields provided by Deskpro. I would request the ability to display these fields depending on Custom Fields; again currently only the default fields: Product, Workflow, etc. --- You get this by going to a layout and click on the Gear on the field and the last option allows you to choose this dependency.
Display Options for Layouts - Community / Feature Request - Deskpro Support
Display Options for Layouts Collecting Feedback
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