When a ticket is created throught he email gateway and the email's body contains embedded images, these images can be downloaded as "image001.png", "image002.png" and so on.
To avoid collisions when saving them to the local hard drive, it would be highly recommended if the image name contained the ticket-number as well.
Better naming of embedded images - Community / Feature Request - Deskpro Support
Better naming of embedded images Collecting Feedback
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