A better way to track agent time - Community / Feature Request - Deskpro Support

A better way to track agent time Collecting Feedback

Paul Vonic

Hi, I think a better way to track agent time spent on tickets would be to force the agent to allocate an amount of time per ticket reply, and then all reply times are added up when the ticket is resolved/closed.

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New Feature Request

Autore: Paul Vonic
Creation date: 2 lug 2019
Last update: 17 nov 2023
Publish date: 2 lug 2019
Category: Functionality

A better way to track agent time - Community / Feature Request - Deskpro Support

A better way to track agent time Collecting Feedback

Aggiungi un commento

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