Deskpro Legacy
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How long can User open a Resolved ticket
Published: 15. apr. 2019
024. ágú. 2023 -
API: Setting contact data
Published: 29. ágú. 2023
029. ágú. 2023 -
Deskpro API usage examples
Published: 10. sep. 2014
029. ágú. 2023 -
I'm having trouble with duplicate actions from a custom trigger
Published: 8. sep. 2014
029. ágú. 2023 -
Can I use Deskpro automation for integration with JIRA?
Published: 22. des. 2014
029. ágú. 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26. jan. 2015
029. ágú. 2023 -
How to Download a Process Log
Published: 11. feb. 2019
029. ágú. 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26. jan. 2015
029. ágú. 2023 -
Change welcome message based on usergroup
Published: 3. jan. 2013
029. ágú. 2023 -
How can I add translations for the Welcome Message on the Portal?
Published: 19. des. 2019
029. ágú. 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29. jún. 2015
029. ágú. 2023 -
I'm having trouble with an error: "The email address is already in use"
Published: 6. jan. 2016
029. ágú. 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12. apr. 2016
029. ágú. 2023 -
How can I improve email previews for certain mobile email apps?
Published: 24. júl. 2015
029. ágú. 2023 -
How do I filter users from an authentication source?
Published: 22. sep. 2015
029. ágú. 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 8. maí 2018
029. ágú. 2023 -
How do I add an organization-wide email signature?
Published: 24. maí 2018
029. ágú. 2023 -
Overriding Messenger settings
Published: 15. júl. 2020
031. ágú. 2023 -
How to display a ticket custom field in an email template or portal template
Published: 16. júl. 2015
031. ágú. 2023 -
How can I change the name of the "Contact Us" tab?
Published: 16. nóv. 2016
030. ágú. 2023 -
Number of tickets created this year month by month compared to last year
Published: 20. júl. 2021
030. ágú. 2023 -
I'm having trouble with the Start Chat button
Published: 10. mar. 2016
030. ágú. 2023 -
Can I track a Service Level Agreement within Deskpro?
Published: 10. sep. 2014
030. ágú. 2023 -
I'm having trouble with the round robin working properly
Published: 18. jún. 2015
030. ágú. 2023 -
How do I restrict access to parts of my portal?
Published: 29. maí 2014
030. ágú. 2023 -
Ticket followers replying by email is going to the user not the agent
Published: 3. jún. 2014
030. ágú. 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Published: 26. júl. 2023
030. ágú. 2023 -
How do I delete all my test tickets?
Published: 15. jún. 2015
030. ágú. 2023 -
How do I hide the 'contact us' tab on the front portal page?
Published: 28. nóv. 2017
031. ágú. 2023 -
How do I follow up automatically when a user stops replying?
Published: 1. sep. 2023
01. sep. 2023 -
How do I set up an internal knowledgebase for agents only?
Published: 14. ágú. 2014
08. sep. 2023 -
How can I make a department visible to agents only?
Published: 10. nóv. 2014
07. sep. 2023 -
How can I automatically respond to users to let them know our office is closed?
Published: 14. ágú. 2015
07. sep. 2023 -
Removing Comments on Satisfaction
Published: 7. des. 2018
08. sep. 2023 -
Data Import & Migrations
Published: 27. feb. 2018
08. sep. 2023 -
Can Deskpro send SMS text notifications?
Published: 25. sep. 2014
08. sep. 2023 -
Making email templates brand specific
Published: 26. jún. 2019
019. okt. 2023 -
How do I set up a new user registration form?
Published: 9. feb. 2015
08. sep. 2023 -
Average resolution time of tickets
Published: 20. júl. 2021
08. sep. 2023 -
Show tickets in order of the number of different agents who replied
Published: 24. feb. 2016
08. sep. 2023 -
Reports widget override examples
Published: 29. jan. 2019
38. sep. 2023 -
First Contact Resolution
Published: 20. júl. 2021
08. sep. 2023 -
Average time till first response
Published: 20. júl. 2021
08. sep. 2023 -
"Please reference a specific column" error
Published: 23. nóv. 2015
08. sep. 2023 -
Customising colour of charts on report custom dashboards
Published: 12. ágú. 2021
08. sep. 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Published: 20. júl. 2021
08. sep. 2023 -
What do I use in a query to retrieve the email address of ticket users?
Published: 8. okt. 2014
08. sep. 2023 -
Can I use Active Directory to sign in my agents?
Published: 9. sep. 2014
08. sep. 2023 -
How do I include ticket account addresses in emails?
Published: 22. jún. 2015
08. sep. 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10. jún. 2014
011. sep. 2023