Question:
While I was trying out Deskpro during my trial, I entered lots of fake test data. Now I want to use Deskpro for real - how can I get rid of the test data?
Answer:
In the interface, go to Admin > Configuration > Reset Helpdesk.
This page enables you to delete various types of data from your helpdesk.
![](https://support-attachments.deskpro.com/23459/23458672GKDXHCZNMKPDGJM0-image.png)
You have the option to reset the whole helpdesk or configure the reset to only purge certain data sets; once selected, click Reset.
Be careful when you use this function: all data you select will be deleted permanently. There is no way to undo, and you will not be able to retrieve deleted tickets from the Recycle Bin.
NOTE:
For security reasons, this function is only available for new helpdesks that are less than 90 days old. This feature is disabled 90 days after your account was created.
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