Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Published: 4. jún. 2015
029. ágú. 2023 -
How do I link tickets to community topics?
Published: 19. mar. 2018
030. jún. 2023 -
How do I notify a user when their ticket is assigned?
Published: 13. sep. 2023
013. sep. 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 10. jún. 2014
031. ágú. 2023 -
How do I convert a normal user to an agent?
Published: 11. jún. 2014
031. ágú. 2023 -
How do I generate debug information for a ticket?
Published: 18. júl. 2013
013. sep. 2023 -
Can tickets be put on hold?
Published: 18. nóv. 2001
08. sep. 2023 -
How can I see which tickets have been resolved by only one agent?
Published: 9. maí 2018
01. ágú. 2023 -
How can I strip HTML from message content in my report?
Published: 13. okt. 2015
031. ágú. 2023 -
Changing the size of the navigation buttons
Published: 4. okt. 2016
131. ágú. 2023 -
How do I find the ID number of a Deskpro field or other item?
Published: 13. okt. 2015
031. ágú. 2023 -
How can I specify a sub-status in stats?
Published: 19. mar. 2019
031. ágú. 2023 -
Querying Custom Fields
Published: 24. jún. 2019
031. ágú. 2023 -
I'm having trouble making a custom report retrieve phone numbers
Published: 13. okt. 2015
031. ágú. 2023 -
Unified login with JSON Web Token standard
Published: 14. nóv. 2014
031. ágú. 2023 -
I'm having trouble with the subject of reminder emails
Published: 2. nóv. 2015
031. ágú. 2023 -
Is there a way to CC: someone into a ticket?
Published: 23. sep. 2014
031. ágú. 2023 -
I don't want to show the author for Knowledgebase articles
Published: 12. feb. 2016
131. ágú. 2023 -
I don't want to show the author of Knowledgebase articles
Published: 17. okt. 2016
031. ágú. 2023 -
How do I prevent a specific agent being assigned tickets?
Published: 2. mar. 2017
031. ágú. 2023 -
How do I create a welcome message for my portal?
Published: 8. ágú. 2016
031. ágú. 2023 -
How do I change the welcome message for different usergroups?
Published: 26. ágú. 2016
031. ágú. 2023 -
What are the cookies that Deskpro uses?
Published: 5. sep. 2018
031. ágú. 2023 -
How do I make tasks visible to certain agents, teams or departments?
Published: 11. maí 2018
031. ágú. 2023 -
I'm having trouble getting JIRA-related triggers to work
Published: 7. jan. 2015
031. ágú. 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 2. jún. 2014
031. ágú. 2023 -
How can my users view & manage their tickets within the portal?
Published: 28. feb. 2019
031. ágú. 2023 -
8. Create your first knowledgebase article
Published: 17. ágú. 2023
019. sep. 2023 -
How can I export my tickets?
Published: 7. maí 2015
031. ágú. 2023 -
Removing 'Change Password' from the User Profile
Published: 16. nóv. 2016
031. ágú. 2023 -
The Portal Editor won't load
Published: 22. júl. 2015
031. ágú. 2023 -
How do I set a default department for tickets submitted via the user portal?
Published: 8. ágú. 2016
031. ágú. 2023 -
How do I customize the text that appears on my portal?
Published: 9. sep. 2014
031. ágú. 2023 -
I'm having trouble with agents not receiving SMS alerts
Published: 5. sep. 2014
031. ágú. 2023 -
What are the different interfaces within Deskpro?
Published: 8. sep. 2014
031. ágú. 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 30. maí 2014
031. ágú. 2023 -
How do I change the logo on the agent login screen?
Published: 10. jún. 2015
031. ágú. 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Published: 18. ágú. 2016
031. ágú. 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29. júl. 2014
031. ágú. 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 5. nóv. 2012
031. ágú. 2023 -
Can I send SLA notifications to a Slack channel?
Published: 4. okt. 2019
031. ágú. 2023 -
Adding tasks to tickets with triggers
Published: 15. okt. 2019
031. ágú. 2023 -
Adding a background image to the user portal
Published: 1. nóv. 2016
031. ágú. 2023 -
How do I add a custom favicon to the user portal?
Published: 16. nóv. 2016
031. ágú. 2023 -
How can I make agents record a solution for each ticket?
Published: 13. okt. 2015
031. ágú. 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 5. apr. 2018
024. ágú. 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 4. maí 2016
024. ágú. 2023 -
How can I set different SLA response times for weekdays and weekends?
Published: 13. jan. 2015
024. ágú. 2023 -
Why can't I add a custom ticket status?
Published: 22. maí 2014
07. sep. 2023 -
Hide Option to Upload Image
Published: 7. des. 2018
024. ágú. 2023