Escalations in Deskpro are a useful tool for managing data retention. You can configure tickets to be archived or deleted after a specific period, helping you comply with data retention policies.
Step-by-Step Guide:
Navigate to Escalations:
Go to Admin
> Business Rules
> Escalations
> + New
Select the Event:
Choose the event "The ticket has been resolved for..."
Set the duration (weeks or years) to determine how long the ticket will remain before being deleted.
Configure Criteria (Optional):
Criteria can be set to customize the escalation. For instance, you might choose to escalate tickets that have a certain label. In the example, you can see we’re selecting tickets that have the label 'Contains contact info.'
Define Actions:
Specify the action to be taken on the ticket: either archive or delete.
You can also define the reason for the action, such as "Data retention."
Kérjük ebbe a mezőbe írja hozzászólását, majd kattintson a 'Hozzászólás beküldése' gombra...
Kérjük, jelentkezzen be vagy regisztráljon, ha megjegyzést szeretne hozzáfűzni.