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Turn a feedback in to a ticket - Ötlettár / Feature Request - Deskpro Support


Turn a feedback in to a ticket Finished

Not seen a way to do this but that would be really useful.

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Lara Proud

Hi Jason, thanks for the suggestion. This is now possible for Community Comments if you disable the permission "New comments are visible immediately" (This setting is under Admin > CRM > Usergroups > Pick a Usergroup > Permissions > Help Center). Once you do this then from the Community Workflows in the Help Center tab, you will have the option to 'Create a Ticket' from a submitted Comment under the 'Comments to Review' option. You can also read about this in our Agent Guide: