Deskpro Legacy
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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18. pro 2014.
011. ruj 2023. -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11. kol 2014.
011. ruj 2023. -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28. lis 2014.
011. ruj 2023. -
I'm having trouble with tickets created via email identifying the wrong user
Published: 28. lis 2014.
011. ruj 2023. -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 6. lip 2018.
012. ruj 2023. -
How do I manually run the email processing command?
Published: 9. tra 2013.
013. ruj 2023. -
Using an Office365 Email Account for Cloud
Published: 29. ruj 2020.
012. ruj 2023. -
How do I limit agent access to tickets by department?
Published: 12. kol 2014.
112. ruj 2023. -
Change the name of the Contact Us tab
Published: 9. velj 2015.
013. ruj 2023. -
I'm having trouble with incoming emails not being turned into tickets
Published: 29. srp 2014.
013. ruj 2023. -
Using the Deskpro API browser
Published: 6. stu 2014.
013. ruj 2023. -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2. lip 2015.
013. ruj 2023. -
I'm having trouble forwarding individual ticket messages to email
Published: 8. lis 2014.
013. ruj 2023. -
How does Deskpro match email replies to their proper tickets?
Published: 26. srp 2018.
013. ruj 2023. -
Can I keep my existing support email address?
Published: 23. ruj 2014.
013. ruj 2023. -
How do I automatically tell users who submit tickets by email to use the Help Center?
Published: 16. ruj 2014.
013. ruj 2023. -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10. stu 2014.
013. ruj 2023. -
I'm having trouble with my portal chat tab
Published: 9. srp 2014.
013. ruj 2023. -
How can I make knowledgebase articles visible to specific users only?
Published: 13. stu 2014.
213. ruj 2023. -
I'm having trouble with my new Gmail ticket account not sending email
Published: 16. ruj 2014.
013. ruj 2023. -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 15. stu 2021.
013. ruj 2023. -
Show text on the portal only to a certain usergroup
Published: 4. lip 2015.
013. ruj 2023. -
How do I automatically email users when their ticket has been assigned?
Published: 8. ruj 2014.
013. ruj 2023. -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: 29. lip 2015.
014. ruj 2023. -
How do I set up round robin ticket assignment?
Published: 10. ruj 2014.
315. ruj 2023. -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 5. lip 2018.
015. ruj 2023. -
How do I set up an email account for outgoing messages only?
Published: 3. lip 2014.
015. ruj 2023. -
How can I send automatic SMS notifications to agents?
Published: 5. ruj 2014.
015. ruj 2023. -
How can I use Deskpro Mobile?
Published: 15. ruj 2023.
215. ruj 2023. -
How can I enable WiActs Single Sign-On?
Published: 16. ožu 2016.
019. ruj 2023. -
How do I change the fields on the ticket form?
Published: 16. ruj 2014.
019. ruj 2023. -
Can I import data from other systems or helpdesks?
Published: 24. lis 2012.
020. ruj 2023. -
How do I create a custom button for my chat widget?
Published: 22. tra 2013.
020. ruj 2023. -
Messenger Widget Options
Published: 15. srp 2020.
020. ruj 2023. -
I'm having trouble with an error: "Failure 0x51"
Published: 29. srp 2015.
025. ruj 2023. -
How do I translate a custom phrase?
Published: 29. sij 2015.
025. ruj 2023. -
I'm having trouble with an Outlook message recall causing an email loop
Published: 22. lip 2015.
027. ruj 2023. -
How can I switch email clients whilst using Deskpro?
Published: 16. ruj 2016.
027. ruj 2023. -
How do I pre-fill ticket form fields automatically for certain users?
Published: 8. svi 2018.
027. ruj 2023. -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Published: 10. srp 2018.
027. ruj 2023. -
I'm having trouble adding agent names to the body of user notification emails
Published: 7. sij 2015.
027. ruj 2023. -
How can I set up a new brand?
Published: 5. sij 2017.
027. ruj 2023. -
Reports : DPQL Reference
Published: 22. ožu 2018.
027. ruj 2023. -
I'm having trouble disabling HTTPS
Published: 9. pro 2015.
03. lis 2023. -
How do I make a reusable checklist of things to do within a ticket?
Published: 16. lis 2015.
03. lis 2023. -
How can I best manage out-of-office agents accounts?
Published: 1. tra 2015.
06. lis 2023. -
What ports do I need open for Deskpro?
Published: 19. lis 2023.
019. lis 2023. -
Using an opcode cache (OPCache, APC or WinCache)
Published: 5. pro 2012.
226. lis 2023. -
What are some Deskpro productivity tips for agents?
Published: 28. lis 2014.
09. sij 2024. -
Creating an Impact, Urgency and Priority matrix
Published: 24. ožu 2021.
09. sij 2024.