Deskpro Support

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Deskpro Legacy

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Emily Booth

24. kol 2023.
How long can User open a Resolved ticket

Emily Booth

24. kol 2023.
API: Setting contact data

Mike S.

29. kol 2023.
Deskpro API usage examples

Ben Henley

29. kol 2023.
I'm having trouble with duplicate actions from a custom trigger

Ben Henley

29. kol 2023.
Can I use Deskpro automation for integration with JIRA?

Ben Henley

29. kol 2023.
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

29. kol 2023.
How to Download a Process Log

Emily Booth

29. kol 2023.
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

29. kol 2023.
Change welcome message based on usergroup

Christopher Nadeau

29. kol 2023.
How can I add translations for the Welcome Message on the Portal?

Grace Howlett

29. kol 2023.
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

29. kol 2023.
I'm having trouble with an error: "The email address is already in use"

Ben Henley

29. kol 2023.
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Ben Henley

29. kol 2023.
How can I improve email previews for certain mobile email apps?

Ben Henley

29. kol 2023.
How do I filter users from an authentication source?

Christopher Nadeau

29. kol 2023.
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

29. kol 2023.
How do I add an organization-wide email signature?

Grace Howlett

29. kol 2023.
Overriding Messenger settings

Matthew Wray

31. kol 2023.
How to display a ticket custom field in an email template or portal template

Ben Henley

31. kol 2023.
How can I change the name of the "Contact Us" tab?

Lauren Cumming

30. kol 2023.
Number of tickets created this year month by month compared to last year

Christine Loh

30. kol 2023.
I'm having trouble with the Start Chat button

Ben Henley

30. kol 2023.
Can I track a Service Level Agreement within Deskpro?

Ben Henley

30. kol 2023.
I'm having trouble with the round robin working properly

Ben Henley

30. kol 2023.
How do I restrict access to parts of my portal?

Ben Henley

30. kol 2023.
Ticket followers replying by email is going to the user not the agent

Ben Henley

30. kol 2023.
How can I ensure that Knowledgebase content is regularly reviewed and updated?

Grace Howlett

30. kol 2023.
How do I delete all my test tickets?

Ben Henley

30. kol 2023.
How do I hide the 'contact us' tab on the front portal page?

Colin Dunn

31. kol 2023.
How do I follow up automatically when a user stops replying?

Ben Henley

1. ruj 2023.
How do I set up an internal knowledgebase for agents only?

Ben Henley

8. ruj 2023.
How can I make a department visible to agents only?

Ben Henley

7. ruj 2023.
How can I automatically respond to users to let them know our office is closed?

Ben Henley

7. ruj 2023.
Removing Comments on Satisfaction

Emily Booth

8. ruj 2023.
Data Import & Migrations

Benedict Sycamore

8. ruj 2023.
Can Deskpro send SMS text notifications?

Ben Henley

8. ruj 2023.
Making email templates brand specific

Matthew Wray

19. lis 2023.
How do I set up a new user registration form?

Ben Henley

8. ruj 2023.
Average resolution time of tickets

Christine Loh

8. ruj 2023.
Show tickets in order of the number of different agents who replied

Ben Henley

8. ruj 2023.
Reports widget override examples

Christopher Nadeau

8. ruj 2023.
First Contact Resolution

Christine Loh

8. ruj 2023.
Average time till first response

Christine Loh

8. ruj 2023.
"Please reference a specific column" error

Ben Henley

8. ruj 2023.
Customising colour of charts on report custom dashboards

Christine Loh

8. ruj 2023.
List of tickets that haven't had an agent reply in over 24 hours

Christine Loh

8. ruj 2023.
What do I use in a query to retrieve the email address of ticket users?

Ben Henley

8. ruj 2023.
Can I use Active Directory to sign in my agents?

Ben Henley

8. ruj 2023.
How do I include ticket account addresses in emails?

Ben Henley

8. ruj 2023.