Deskpro Legacy
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How long can User open a Resolved ticket
Published: 15. tra 2019.
024. kol 2023. -
API: Setting contact data
Published: 29. kol 2023.
029. kol 2023. -
Deskpro API usage examples
Published: 10. ruj 2014.
029. kol 2023. -
I'm having trouble with duplicate actions from a custom trigger
Published: 8. ruj 2014.
029. kol 2023. -
Can I use Deskpro automation for integration with JIRA?
Published: 22. pro 2014.
029. kol 2023. -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26. sij 2015.
029. kol 2023. -
How to Download a Process Log
Published: 11. velj 2019.
029. kol 2023. -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26. sij 2015.
029. kol 2023. -
Change welcome message based on usergroup
Published: 3. sij 2013.
029. kol 2023. -
How can I add translations for the Welcome Message on the Portal?
Published: 19. pro 2019.
029. kol 2023. -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29. lip 2015.
029. kol 2023. -
I'm having trouble with an error: "The email address is already in use"
Published: 6. sij 2016.
029. kol 2023. -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12. tra 2016.
029. kol 2023. -
How can I improve email previews for certain mobile email apps?
Published: 24. srp 2015.
029. kol 2023. -
How do I filter users from an authentication source?
Published: 22. ruj 2015.
029. kol 2023. -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 8. svi 2018.
029. kol 2023. -
How do I add an organization-wide email signature?
Published: 24. svi 2018.
029. kol 2023. -
Overriding Messenger settings
Published: 15. srp 2020.
031. kol 2023. -
How to display a ticket custom field in an email template or portal template
Published: 16. srp 2015.
031. kol 2023. -
How can I change the name of the "Contact Us" tab?
Published: 16. stu 2016.
030. kol 2023. -
Number of tickets created this year month by month compared to last year
Published: 20. srp 2021.
030. kol 2023. -
I'm having trouble with the Start Chat button
Published: 10. ožu 2016.
030. kol 2023. -
Can I track a Service Level Agreement within Deskpro?
Published: 10. ruj 2014.
030. kol 2023. -
I'm having trouble with the round robin working properly
Published: 18. lip 2015.
030. kol 2023. -
How do I restrict access to parts of my portal?
Published: 29. svi 2014.
030. kol 2023. -
Ticket followers replying by email is going to the user not the agent
Published: 3. lip 2014.
030. kol 2023. -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Published: 26. srp 2023.
030. kol 2023. -
How do I delete all my test tickets?
Published: 15. lip 2015.
030. kol 2023. -
How do I hide the 'contact us' tab on the front portal page?
Published: 28. stu 2017.
031. kol 2023. -
How do I follow up automatically when a user stops replying?
Published: 1. ruj 2023.
01. ruj 2023. -
How do I set up an internal knowledgebase for agents only?
Published: 14. kol 2014.
08. ruj 2023. -
How can I make a department visible to agents only?
Published: 10. stu 2014.
07. ruj 2023. -
How can I automatically respond to users to let them know our office is closed?
Published: 14. kol 2015.
07. ruj 2023. -
Removing Comments on Satisfaction
Published: 7. pro 2018.
08. ruj 2023. -
Data Import & Migrations
Published: 27. velj 2018.
08. ruj 2023. -
Can Deskpro send SMS text notifications?
Published: 25. ruj 2014.
08. ruj 2023. -
Making email templates brand specific
Published: 26. lip 2019.
019. lis 2023. -
How do I set up a new user registration form?
Published: 9. velj 2015.
08. ruj 2023. -
Average resolution time of tickets
Published: 20. srp 2021.
08. ruj 2023. -
Show tickets in order of the number of different agents who replied
Published: 24. velj 2016.
08. ruj 2023. -
Reports widget override examples
Published: 29. sij 2019.
38. ruj 2023. -
First Contact Resolution
Published: 20. srp 2021.
08. ruj 2023. -
Average time till first response
Published: 20. srp 2021.
08. ruj 2023. -
"Please reference a specific column" error
Published: 23. stu 2015.
08. ruj 2023. -
Customising colour of charts on report custom dashboards
Published: 12. kol 2021.
08. ruj 2023. -
List of tickets that haven't had an agent reply in over 24 hours
Published: 20. srp 2021.
08. ruj 2023. -
What do I use in a query to retrieve the email address of ticket users?
Published: 8. lis 2014.
08. ruj 2023. -
Can I use Active Directory to sign in my agents?
Published: 9. ruj 2014.
08. ruj 2023. -
How do I include ticket account addresses in emails?
Published: 22. lip 2015.
08. ruj 2023. -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10. lip 2014.
011. ruj 2023.