Business Rules
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How can I receive text alerts with ticket information?
Published: 17. kol 2023.
017. kol 2023. -
What are Escalations?
Published: 29. stu 2007.
017. kol 2023. -
Automatically add Tasks to Tickets with Triggers
Published: 21. kol 2023.
031. kol 2023. -
Creating Shift Patterns in your Helpdesk
Published: 20. sij 2023.
012. lis 2023. -
How can I send different auto-responses dependent on email addresses?
Published: 22. lip 2023.
024. kol 2023. -
How can I set different SLA response times for weekdays and weekends?
Published: 24. kol 2023.
024. kol 2023. -
I'm having trouble with duplicate actions from a custom trigger
Published: 29. kol 2023.
029. kol 2023. -
How do I use a generic From: name for agent email notifications?
Published: 29. kol 2023.
029. kol 2023. -
Can I track Service Level Agreements in Deskpro?
Published: 30. kol 2023.
030. kol 2023. -
How does a Round Robin start assigning Tickets?
Published: 30. kol 2023.
030. kol 2023. -
How can I send an SLA update to Slack?
Published: 31. kol 2023.
031. kol 2023. -
Changing the order of messages on a ticket
Published: 8. lip 2023.
031. kol 2023. -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 26. srp 2023.
031. kol 2023. -
How do I follow up automatically when a user stops replying?
Published: 1. ruj 2023.
07. ruj 2023. -
Why does my 1 day SLA have a failure date 3 days away?
Published: 7. ruj 2023.
07. ruj 2023. -
Can Deskpro send SMS text notifications?
Published: 8. ruj 2023.
015. ruj 2023. -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: 14. ruj 2023.
014. ruj 2023. -
How do I set up a Round Robin for Ticket Assignment?
Published: 15. ruj 2023.
015. ruj 2023. -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 15. ruj 2023.
015. ruj 2023. -
How can I run a trigger for a specific Organization?
Published: 19. ruj 2023.
019. ruj 2023. -
Increasing the priority of tickets when emails are marked with High Importance
Published: 8. ožu 2023.
09. sij 2024. -
Setting Up an Escalation for Data Retention in Deskpro
Published: 26. srp 2024.
01. kol 2024.