Skip to main content

How do I add a custom favicon to the Help Center? - Knowledgebase / Using Deskpro / Admin / Help Center - Deskpro Support

How do I add a custom favicon to the Help Center?

Authors list

The favicon is the small icon displayed at the top of browser tabs and next to bookmarks.

Screenshot 2023-08-01 at 15.38.29.png


By default, your Help Center favicon will be the Deskpro icon but you can choose to use your own favicon instead.

Note that the .ico image format, commonly used for favicons, is not supported. Instead, you should prepare a .png or .gif format image, sized 16x16 or 32x32 pixels.


Go to Admin > Help Center > Help Center Design

Screenshot (1).png
















You should now be able to see the current favicon in the Theme Options section.

Screenshot (3).png














If you wish to use your own favicon, simply click Delete to remove the current one...

Screenshot 2023-08-01 at 16.08.27.png

Then click Choose File to upload your new favicon.

Screenshot 2023-08-01 at 16.10.50.png



You should now see your chosen favicon presented instead of the old one.

Screenshot (4).png



You then need to click the Save button, at the bottom of the section, to update your Help Center theme.

Screenshot (5).png




Once saved, you can see your new favicon in action.

Screenshot 2023-08-01 at 16.18.01.png



Koristan Beskoristan

Add a comment

Please log in or register to submit a comment.

Need a password reminder?