Search Labels - Deskpro Support
-
Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
-
Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
When I add a sub-status to any of the base statuses, changing the status to this substatus now requi...
-
Individual Ticket Refresh
Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...
-
Reverse order of ticket reply section
Is it possible to have the ticket reply and last received ticket at the top of the page rather than ...
-
For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”
For the built-in Product ticket field, is it possible to set the field to Only enable agent validati...
-
Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
-
Auto-start and stop charge-timer when ticket is in and out of focus
Sometimes is easier to have several tickets opened at once. However, if you have enabled the "Automa...
-
Add a "copy message to new ticket" to ticket "Actions"
The 'split message to new ticket' feature is handy. However, sometimes there is a message you want t...
-
Ticket Billing Charge URI incorrect
API Documentation for ticket billing charges is not correct. URI Listed: /ticket/{ticket_id}/billing...
-
Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
-
default brand selection
Currently when an Agent creates a ticket, the default brand is automatically set as the brand in the...
-
Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
-
Merged tickets should leave the order number of the merged ticket as a comment
I would like the order number of the previously merged ticket to be displayed as a comment once merg...
-
Add 'Brand' to the ticket list display options
We'd like to display the brand in the ticket list, similar to how the Department and assigned Agent/...
-
Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
-
Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
-
Printing Tickets
When my team goes to "print" a ticket (either literally print or just download as PDF), the entries ...
-
Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...
-
Saving attachments fails without indication when the virus scanner interferes
Saving attachments fails without indication when the virus scanner interferes We often send attachme...
-
Ticket filters with 'OR' logical condition
Ticket filters are quite flexible via the number of fields that can be selected to create them, but ...
-
Manager access to child organization tickets
It would be helpful if there was an option for managers of parent organizations to have access to th...
-
Enable smart-parsing of emails forwarded into the helpdesk by users
We would like this option to be availble for non agents as well:
-
Repeating Task or Ticket
I want my team to do a certain task every hour (specifically at night). It would be useful to creat...
-
Name adding
If I add a new ticket and I switch back and forth between message and note for every switch to note ...
-
Attached files to a ticket can’t opened in Apple Mail and IOS mail
After sending out a ticket with attached files to a user / customer, in several cases our clients co...