Deskpro Support

Contact Us

Business Rules

Triggers (5)

View all articles in Triggers

How can I receive text alerts with ticket information?

John Davison

17 Lún 2023
What are Escalations?

Christopher Nadeau

17 Lún 2023
Automatically add Tasks to Tickets with Triggers

Lara Proud

31 Lún 2023
Creating Shift Patterns in your Helpdesk

Lara Proud

28 Samh 2024
How can I send different auto-responses dependent on email addresses?

Chynah Hayde

24 Lún 2023
How can I set different SLA response times for weekdays and weekends?

James Godwin

24 Lún 2023
I'm having trouble with duplicate actions from a custom trigger

David Anjonrin-Ohu

29 Lún 2023
How do I use a generic From: name for agent email notifications?

James Godwin

29 Lún 2023
Can I track Service Level Agreements in Deskpro?

Nabeel Zahid

30 Lún 2023
How does a Round Robin start assigning Tickets?

Nabeel Zahid

28 Samh 2024
How can I send an SLA update to Slack?

Chynah Hayde

31 Lún 2023
Changing the order of messages on a ticket

Lara Proud

31 Lún 2023
How do I stop bounces and Out of Office messages being turned into tickets?

Matthew Wray

31 Lún 2023
How do I follow up automatically when a user stops replying?

Eloise Rea

7 MFómh 2023
Why does my 1 day SLA have a failure date 3 days away?

Dan Baker

7 MFómh 2023
Can Deskpro send SMS text notifications?

Kimberley Wilson

15 MFómh 2023
Can I show the Satisfaction survey only for tickets in a certain department?

Felipe Bessa Coelho

14 MFómh 2023
How do I set up a Round Robin for Ticket Assignment?

Lara Proud

15 MFómh 2023
How do I prevent satisfaction survey requests being sent to particular users?

Paul Davies

15 MFómh 2023
How can I run a trigger for a specific Organization?

Hannah Scott

19 MFómh 2023
Increasing the priority of tickets when emails are marked with High Importance

Matthew Wray

9 Ean 2024
Setting Up an Escalation for Data Retention in Deskpro

Kim

1 Lún 2024