The helpdesk's Global Search is accessed from the top right-hand corner of the interface where you can use keywords to search the entire helpdesk. For more information see Interface Features.

When you start typing in a search term the function will search all the helpdesk including Tickets, CRM, Help Center content, Tasks and more.

The search window will display relevant content in your helpdesk divided into the different types of content and the relevant search terms that generated the search result will be highlighted in the search preview to give some context to the result.

You can also search for items in the helpdesk by using ID or Ref numbers.