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Ticket Handling

in Tickets
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Published: Oct 20, 2021|Last updated: Jan 31, 2023

This section of the guide will cover how you respond to and interact with Tickets that come into your helpdesk.

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Pages in Ticket Handling

Replying to a Ticket
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Published: Oct 20, 2021
Last updated: Jan 31, 2023
Using Agent Notes
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Published: Oct 13, 2022
Last updated: Jan 31, 2023
Reply Box Features
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Published: Oct 28, 2021
Last updated: Jan 31, 2023
Message Formatting
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Published: Oct 28, 2021
Last updated: Oct 9, 2023
Replying to Tickets by Email
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Published: Oct 20, 2021
Last updated: Jan 31, 2023
Ticket Attachments
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Published: Oct 20, 2021
Last updated: Jul 29, 2024
Creating a Ticket
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Published: Oct 20, 2021
Last updated: Apr 22, 2024
Managing Tickets
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Published: Oct 20, 2021
Last updated: Feb 1, 2023
Searching for Tickets
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Published: Oct 20, 2021
Last updated: Feb 1, 2023
Prioritizing Tickets
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Published: Oct 20, 2021
Last updated: Mar 26, 2025
Forward as a New Ticket
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Published: Oct 28, 2021
Last updated: Feb 1, 2023
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