Ticket feedback to be emailed to agent - Community / Feature Request - Deskpro Support

New Feature Request

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Ticket feedback to be emailed to agent Finished

Jason Voice

Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Most users dont leave any feedback which is fine, but it would be nice to email the feedback for those that do.

Official response

Christine Loh

Hi Jason, this feature is now available. If the agent allows email notifications, they will receive updates on their ticket - that includes ticket feedback.

New Feature Request

Author: Jason Voice
Last update: 19 Lún 2021
Category: Tickets

Ticket feedback to be emailed to agent - Community / Feature Request - Deskpro Support

Ticket feedback to be emailed to agent Finished

Official response

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