Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title
Status
Comments
Activity
1
Intelligent ticket assignment
Report
0
0
Be able to mark an email as important
Report
0
0
Brand Information for Snippets
Report
0
1
Merge billing items when merging people or companies
Report
0
1
avoid excessive registered users in CRM
Report
0
1
To allow mention of agent teams in notes section
Report
0
0
Display file name in history for 'file' field type
Report
0
0
Display file name in history for 'file' field type
Report
0
0
Copy a Approval
Report
0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Report
0
0
Default department per usergroup
Report
0
2
Copy a Macro and Triggers
Collecting Feedback
1
1
Help Center: publish calendar with events
Report
0
1
Datepicker
Report
0
1
Publish guide on search results
Report
0
1
Change order of search result tabs
Report
0
0
Form condition for fields based on user group
Report
0
0
Add 'Review date' option for Guide
Report
0
0
Option to auto-expand table in report so it always shows all all values
Report
0
0
Sort field values in Reports according to a) order set for the field b) highest number
Report
0
0
Allow agent (not-admin) to manage values (options) of specific field
Report
1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Report
0
0
Trigger Suggestions
Report
0
1
Agent Messages Text Entry
Report
0
1
Displaying names on agent notes
Report
0
1
View Department
Report
0
2
Customer Admin Roles
Report
0
1
Agent login logs - API support
Report
0
1
Give agent permission to edit values of a specific field
Report
1
0
Add 'send (agent) email' action to macro functionality
Report
0
0
Create multiple tickets from 1 user ticket submission
Report
0
0
Mass update Team of ticket via Admin area
Report
0
0
Searching/filtering for chats that are not live
Report
0
0
Lists for chats that are not live
Report
0
4
UNDO....on sending message to customer
Report
0
0
Send a link to the ticket for the user to view via SMS
Collecting Feedback
0
0
Voice Broadcasting Request
Report
0
0
Approval for Helpdesk Articles
Report
0
0
Article/News/Community comment to email
Report
0
2
Option to delete a user without deleting their tickets
Report
0
1
Add label while creating ticket as agent
Report
0
0
Separation line - font task bar
Report
0
3
[UX suggestion] Change label 'Add' to 'Add label'
Report
0
1
Add interface to mange Problems, just like you can manage Snippets
Report
0
1
Hide messages
Report
0
0
Duplicate Detection
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Report
0
0
Add option to set default sorting for queus
Report
0
0
Locked by Agent Preview
Report
0
0
Voice - Add Conference Call feature
Collecting Feedback
0