IM Notification or Flags - Community / Feature Request - Deskpro Support

IM Notification or Flags Under Review

Janay Pyfrom-Symonette

When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO running, can there be a notification, pop up, browser highlight or flag of some sort to indicate that you just got an IM message from another agent within the interface?

Comment (1)

Kyle Wallace

6 years ago

This would be very helpful if a notification function was added. We tried using the built in IM to replace our current software solution, but no one ever sees any notifications! An audible sound paired with a flashing icon (flash the browser icon similar to a file download complete function) or pop-up window (that would remain on the screen until dismissed) would make this feature usable.

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New Feature Request

Author: Janay Pyfrom-Symonette
Last update: 17 Samh 2023
Category: Chat

IM Notification or Flags - Community / Feature Request - Deskpro Support

IM Notification or Flags Under Review

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