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IM Notification or Flags - Community / Feature Request - Deskpro Support

When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO running, can there be a notification, pop up, browser highlight or flag of some sort to indicate that you just got an IM message from another agent within the interface?

Comment (1)

Kyle Wallace
This would be very helpful if a notification function was added. We tried using the built in IM to replace our current software solution, but no one ever sees any notifications! An audible sound paired with a flashing icon (flash the browser icon similar to a file download complete function) or pop-up window (that would remain on the screen until dismissed) would make this feature usable.

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