Allow <pre> html tags in the message body of user replies - Community / Suggestion - Deskpro Support
At the moment, html <pre> tags are stripped from the user replies. As an IT agent, we love being able to read code fragments as they are formatted by the user.
We have several automated emails that are sent to our Deskpro incoming email that use the pre HTML tag.It appears that this tag is being filtered out when the message is sanitized for the ticket display (although it is respected when you view the message in its raw form).It would be helpful if this tag was respected in the ticket so we can have more control over the way information is displayed in tickets.
I think you want the <code> tag. <pre> tags can cause formatting problems, such as very long lines.