Agent interface: Inserting article into ticket, using search function - Community / Feature Request - Deskpro Support

Agent interface: Inserting article into ticket, using search function In Development

Kenneth

It would be nice, if you could insert a article/download into a ticket reply, using the search function. Currently, you have to find the article or download, in the publish section.I'd rather just search for, say "Payment options", in the search bar, and have the ability to insert it from there using the same buttons as in the "publish section".

Add a comment

Please log in or register to submit a comment.

New Feature Request

Author: Kenneth
Date Created: Aug 17, 2016
Category: Publish

Agent interface: Inserting article into ticket, using search function - Community / Feature Request - Deskpro Support

Agent interface: Inserting article into ticket, using search function In Development

Add a comment

Labels