Add BCC to email created by trigger - Community / Feature Request - Deskpro Support

Add BCC to email created by trigger Collecting Feedback

Stuart Travers

When we close a ticket, we send a "satisfaction survey" to the customer. This email is BCC'd to another recipient, which ensures that the customer can click a link in their email to complete the survey.

With Deskpro, we can send the email to the customer/user, but there is no option to add a BCC. Have tried using the "Add headers" function, but BCC is ignored.

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New Feature Request

Author: Stuart Travers
Last update: 17 Samh 2023
Category: Automations

Add BCC to email created by trigger - Community / Feature Request - Deskpro Support

Add BCC to email created by trigger Collecting Feedback

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