Add agents to new Access Groups automatically - Community / Feature Request - Deskpro Support

Add agents to new Access Groups automatically Collecting Feedback

Ruth Cheesley

There is currently no way I can see to automatically add agents to new access levels. This means that each time we add a new access level we have to manually add it for each member of staff so that they might see the knowledgebase, for example.

It would be helpful if there was an option to say 'grant agent access to all access groups' or 'selectively enable access levels' so that in the first case, agents have access to everything and in the second case, you can choose to selectively add them.

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New Feature Request

Author: Ruth Cheesley
Last update: 20 Lún 2021
Category: General

Add agents to new Access Groups automatically - Community / Feature Request - Deskpro Support

Add agents to new Access Groups automatically Collecting Feedback

Add a comment

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